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Find answers to our guest's Frequently Asked Questions

Frequently Asked Questions

Have a quick question that needs answering? Scroll down to view our frequently asked questions.

If you can’t find the answer you’re after, please contact us.

General Resort Information

What is self-contained accommodation?
Self-contained (or self-catered) accommodation means that the apartment possesses all the facilities to enjoy a long stay, such as kitchen, bathroom, and laundry facilities

Self-contained accommodation is popular amongst families, or those wishing to stay in a comfortable home away from home; and is also a great option for those travelling on a budget
What are the apartment sleeping configurations?
Riverside's two-bedroom apartments sleep up to six guests and contain: 1x queen bed in main bedroom, 2x single beds in second bedroom, 1x sofa bed in the lounge-room
Are linen and towels provided?

Yes. We provide all linen and bath towels for up to six guests in all apartments if required

All bedroom beds are made up prior to arrival. If additional guests are listed on the reservation linen for the sofa bed will be available and can be found in the master bedroom wardrobe

Additional blankets are provided in the bedroom wardrobes

Guests will need to bring along their own beach & pool towels

What is included in each apartment?
  • Large open plan lounge, kitchen and dining area

  • Kitchen has a large single door fridge, full oven, stove, microwave, kettle, toaster, and Nescafe Dolce Gusto coffee maker 

  • Generous sized bathroom with either a shower, bath, or wheelchair-accessible shower, vanity basin & toilet

  • Reverse cycle air-conditioning

  • Smart TV in lounge

  • Balcony or patio area with each apartment, including outdoor table and chairs for 4 guests

  • Private guest laundry facilities with front-loading washing machine, dryer

  • Iron and ironing board

  • Wi-Fi


Each apartment also includes:

  • Bed linen – beds made up by resort

  • If additional guests are booked on the reservation, fold-out sofa linen will also be provided - to be made up by guest

  • Bathroom towels supplied for all guests

  • Extra blankets

  • Dishwashing liquid, scour and cloth in kitchen

  • Our kitchens have an inventory list located inside the large kitchen cabinet door. We provide basic crockery, cutlery, utensils, pots, pans, chopping board, juicer, teapot, casserole dish, colander, containers, and electric fry pan.

  • A small selection of four coffee pods, tea and sugar for short-stays

  • Small bathroom soaps and hair products for short-stays

  • Two-three rolls of toilet paper

  • One packet of washing powder for laundry

  • Vacuum, brooms, dustpan, mop, and bucket

What do I need to bring for my stay?
  • Food and milk as needed for length of stay

  • Beach and pool towels

  • Extra toilet paper for long stays

  • Laundry powder for long stays

  • Any specialist crockery, cutlery for children, or cooking tools such as woks etc. that you may require

  • Shampoos, conditioners, soaps, toothbrush and toothpastes for long stays
Where can I purchase extra supplies?

Our reception can provide extra tea, coffee pods, laundry powder and bathroom supplies such as extra toilet paper, though fees apply. 

There are two small grocery stores in Urunga on Bowra Street - Spar Supermarket and FoodWorks  - 2min drive or 5min walk

The closest large supermarkets are Woolworths (Nambucca Heads or Toormina Gardens) ALDI & Coles (Toormina Gardens) - 20min drive, or Richie's IGA (Nambucca Heads or Boambee) - 20min drive.

Why isn't the accommodation serviced?

In order to keep our accommodation affordable for our guests, we do not offer a daily servicing of our apartments.

For long stays of a week or more, we are able to swap over towels on request, and can provide replacement sheets for guests to make up their beds with.

For guests staying extended periods at a discounted rate, they are provided two sets of linen and need to wash & dry linen & towels in between changes. 

We can offer a cleaning service on check-out for an additional fee (currently $82.50, but this may be subject to change).

Do I need to clean the apartment when checking out?

Guests are asked to tidy their apartments on check-out.

  • Wash and pack away dishes
  • Strip beds and place sheets and bath towels into the coloured linen bag provided
  • Remove any rubbish from the apartment (into the resort's large waste and recycle bins, located at the entrance, and at the rear of the resort).
How do I use my apartment safe?

If you are having trouble using the safe located in your apartment, please speak to our reception staff for further instructions.

Do you allow pets?

Sorry we do not permit dogs or other pets unless they are registered service animals. Paperwork will need to be sighted prior to check-in. 

How do I hire a kayak or standup paddleboard?

Kayaks and standup paddleboards can be hired to use during reception hours Monday-Saturday from the resort reception.

  • Morning session - 8:30am-11:30am
  • Afternoon session - 12:30pm-3:30pm

The current hire fee is $15 for three-hours (this may be subject to change), and we recommend booking your session in advance during busy holiday periods so you don't miss out.

* Kayaks and SUPs cannot be hired on Sundays or on Public Holidays.


What are the reception hours?

Our resort reception is opened 8:00am to 4:30pm Monday - Saturday except on Public Holidays 

What time is Check In?

Guests can check in from 2pm onwards.

Our reception is open until 4:30pm. For guests arriving after this time, or on Sundays, our reception staff will contact you with check-in information and you will be directed to collect your room key from our key safe outside of reception. 

What happens if I am running late?

Feel free to ring our reception on 02 6655 3911 to let us know.

If you haven't yet arrived by a certain time, the resort staff will send a text message (to your mobile number) with a CODE for our after-hours safe, keys, and a map to your room will be left inside. If you have any questions at all, don't hesitate to call. 

What if I need to contact reception after hours?
Prior to your arrival, we will email you your check in details and provide you with an After-Hours contact number.
Where is the after-hours safe located?

Our after-hours safe is located on the lefthand side of our reception building. 

Making or changing a booking

How can I book to stay at Riverside Holiday Resort?
  • Guests can book directly with us by calling the reception on 02 6655 3911, or through the Book Now button on our website 

  • Club members can book direct via their Affiliated Club's website 

  • You can also book through online travel agents such as, Expedia etc.

    Please Note: you are unable to claim the member's rate on any OTA bookings. 

How can I get the best price?
  • Members of our affiliated clubs enjoy discounts of ~20-25% off full-priced accommodation when they book with us directly.

  • Visit our Rates & Specials page to view our accommodation prices.

  • To check if you are a member of one of our affiliated clubs, head to our home page and click on the Book Direct & Save button.

  • If you aren't a member, simply join your local club and enjoy the benefits.



How do I apply a gift voucher or discount code when making a booking?

If you have a gift voucher, book directly through our reception on 02 6655 3911 and tell them the voucher number when booking. The voucher will also need to be presented on arrival.

For online promotions, enter the Promo code when you select your dates and start to place your booking, Promotional codes can only be used for online bookings made directly through our Book Now button. Promotional codes & discounts can not be applied to existing reservations. 

Please note: Our gift vouchers and discount codes can't be applied to third-party bookings such as those made through, Expedia, etc.

Can I purchase a gift voucher for friends or family?

Yes! Gift vouchers of any value are a great present. Contact the resort on 02 6655 3911 and we can customise vouchers for your special occasion.

Can I make a booking for more than one apartment at a time?

Yes! You can book as many apartments as you like when booking with us direct.

Please note, if booking member rates, there must be a minimum of one club member staying in each apartment.

Bookings will be subject to our standard cancellation policy.

Do you take Group and Corporate bookings?
Yes! Get in contact with our reception on 02 6655 3911 and we will be happy to help organise group and corporate bookings for you.
Can I change my holiday dates?

We allow changes to dates as per our booking Terms and Conditions.

Please contact our reception for further details on 02 6655 3911.

Club Holiday Resorts

Where are your holiday resorts?

Our Club Holiday Resorts are located in NSW:

  • Riverside Holiday Resort - Urunga

  • Seaside Holiday Resort - Fingal Bay

  • Haven Holiday Resort - Sussex Inlet

What is Club Holiday Resorts?

Our Club Holiday Resorts are owned and operated by the not-for-profit Federation of Community, Sporting, and Worker's Clubs.

We provide discounted holiday accommodation for the benefit of our Affiliated Club's members, although our accommodation is also available to the public.


How do I apply for the Member's Rate to enjoy discounts on accommodation?
  • Check to see if you are already a member of one of our Affiliated Clubs by visiting: 

  • If you are not already a member, you can join any club you choose. Their membership fees start at ~$5 per year.

  • You will need to book with us directly to enjoy our membership rates via our reception or on our website.

  • If you are having trouble selecting a club, you can call our reception on 02 6655 3911 and they will offer to assist you.

How do I become a member of the Urunga C.ex Club?

When you arrive in Urunga, visit the Urunga C.ex next door to our resort and let them know you wish to join.

Their membership packages (as of May 2023) are:

  • One year - $11
  • Five years - $44
  • Ten years - $88


How many wheelchair-accessible apartments do you have?

We have five wheelchair-accessible apartments at our resort.

These apartments have wheelchair friendly bathrooms with a roll-in shower, handrails and a seat. Spacious bedrooms and lounge area along with kitchens and laundry facilities specially designed for guests with access needs.

How many downstairs accessible apartments do you have?

We have 21 ground-floor accessible apartments with a small lip/step at the 760mm wide front door. Each apartment has crime safe sliding doors opening up to 1630mm wide to take you out onto your own patio.

How do I contact Willaid to hire specialised equipment?

Phone: 02 6651 7900



If you need assistance organise equipment, please contact our reception on 02 6655 3911 and they will be happy to help.


General Questions

Where is the nearest Visitor Information Centre (VIC)?

Our closest VIC is located at 29-31 Hyde St, Bellingen, a 15-minute drive from Riverside Holiday Resort.

What time is the local C.ex open for lunch and dinner?

The Urunga C.ex has the following service hours:

  • Monday & Tuesday - 11am-6pm (no dinner service)

  • Wednesday to Sunday - 11am-8pm


* Times correct as of May 2023 and may be subject to change. Please call the club direct to check details 02 6655 6161

How far away are Coffs Harbour, Bellingen, Nambucca Heads and Dorrigo?
  • Coffs Harbour - 24 minute drive (28.2km)

  • Bellingen - 15 minute drive (14.9km)

  • Nambucca Heads - 18 minute drive (20.4km)

  • Dorrigo - 50 minute drive (45km)

Do you have more questions?

Feel free to contact us via phone or email and we will answer your queries.