Award-winning Accessible Tourism Resort 

Accessibility Statement

At Riverside Holiday Resort –Urunga we aim to ensure that everyone’s stay is as enjoyable as possible.  We are committed to providing suitable accessible and wheelchair accessible accommodation and facilities for all our guests, whatever their individual needs. We are very proud to have won the following awards for our commitment to offering exceptional accessible accommodation and facilities to our guests. 

• 2018 "Ian J.Cooper Award for Access and Inclusion" Awarded by the Bellingen Council.
• 2019 "Excellence in Workplace Inclusion" Awarded by Sunny's Business Awards.
• 2019 Regional Tourism Awards "Excellence in Accessible Tourism" Awarded by Destination North Coast.
• 2019 NSW Tourism Awards "Excellence in Accessible Tourism" Awarded by Destination NSW

In this statement, we aim to accurately describe our facilities and services to give you the confidence to book the right accommodation to suit your specific requirements. As always though, if you have any questions or need further assistance don't hesitate contacting one of our helpful staff on 02 6655 3911. 

 

Staff

Our reception is opened from 8:30 am – 4:30 pm Monday to Saturday. Should you have any after-hours emergency’s please call 0437851462 for assistance. Staff are trained in Accessible Tourism and are here to help in making sure you enjoy your stay.

Hearing

Our Resort Manager has basic sign-language skills, we can also provide a pen & paper to help with the exchanging of information.  All our TV’s have closed-caption capabilities.

Vision 

All Certified service animals are permitted.  No other animals are permitted for any reason.

Parking

Our five wheelchair accessible units have designated parking spaces as close as possible outside each unit.  These car spaces measure 2.9m in width with back access. All paths throughout the complex are flat  (no stairs) and easy access from the car park to units.

Reception Area

Riverside Holiday Resorts Reception is located onsite at Atherton Drive, Urunga. 

The tiled reception entrance has wheel-chair access leading directly to the office with a sliding door that measures 1.4m in width, All paths are flat from the reception area to your unit. We also have luggage trolleys to help take your luggage from the carpark to the unit.

Prior to arrival, you will be emailed reception opening hours and arrival information to ensure that you know where and when keys are available. We also offer after-hours check-in if required.

We can arrange any equipment such as bed lifts, mobility aids/scooters, wheelchairs and toilet aids to be delivered to your unit from Willaid Coffs Harbour  (at guests’ expense).

Visit Willaid website or Phone 02 6651 7900.    A larger inclusive office will be built mid-2019.

Pool Area

Our pool area is a friendly, inviting and accessible space, with 2 access gates and flat surfaces to the pool area. We also have a Dolphin mobility chair lift available on request, if you require the lift or help to get into, or out of the pool please see our reception or maintenance manager to arrange this service.  The pool has a ramp and two small steps to enter the shallow end which is 1.2m deep. A handrail has been installed to make it more accessible to guests when entering and exiting the pool. There is an open shower in the pool area.

Located next to the gate (on the outside of the pool area) is an accessible toilet with a doorway  900mm wide.

 

BBQ Areas

We have two beautiful, relaxing, undercover BBQ areas (each has two electric BBQs) which have paved and timber flooring. There is one located outside the pool area, it has a fabricated table and bench seats so wheelchairs can fit either end under the 780mm high table.

There is one overlooking the river, it has 2 timber tables and bench seats so wheelchairs can fit either end of the 780mm high tables.

All paths to the BBQ areas are flat and easily accessible from units.

Guest Bedrooms

All our units have 2 bedrooms and open plan kitchen, dining, living rooms.  The main bedroom has a queen-size bed and the 2^nd bedroom has two single beds.  The lounge in the living room is a fold-out queen size sofa bed with innerspring mattress.

We have 18 ground floor accessible units with a small lip/step at the 760mm wide front door. Each unit has crime safe sliding doors opening up to 1630mm wide to take you out onto your own patio.

We also have 3 (soon to be 5 in  2019) wheelchair accessible rooms, they are all open plan kitchen, dining and living rooms. The front door is 850mm wide and crime safe doors 1630mm wide to take you out to your own patio. Bed feet/lifters are available on request.

Guest Bathrooms

Our ground floor accessible bathrooms are on a level, tiled floor. The shower has a small frame 35mm high lip on the bottom of the glass door 635mm. There is no bathtub.

Our wheelchair accessible bathrooms have both grab rails near the toilet and in the shower.  The shower area is on a level, tiled, self-draining floor, free of hobs and sliding tracks, and is a clear space of 1.2 x 1.2m.  The clearance around the wash-basin is more than 1.1m.  The shower head is extendable and detached from the wall, the fittings and fixtures can be reached from a seated position.  There is no bathtub.

Accessible bathroom

Wheelchair Accessible Bathroom

Should you have any questions at all, please don’t hesitate to contact our office on 02 6655 3911, we would be more than happy to assist.