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Find answers to our guest's Frequently Asked Questions

Frequently Asked Questions

Have a quick question that needs answering? Scroll down to view our frequently asked questions.

If you can’t find the answer you’re after, please contact us.

General Resort Information

What is self-contained accommodation?

Self-contained (or self-catered) accommodation means that the resort possesses all the facilities to enjoy a long stay, such as kitchen, bathroom, and laundry facilities.

Self-contained accommodation options are popular amongst families, or those wishing to stay in a comfortable home away from home; and is also a great option for those travelling on a budget.

What are the apartment sleeping configurations?

Our two and three-bedroom apartments sleep up to six guests.

Two-bedroom apartment contains: 1x queen bed in main bedroom, 2x single beds in second bedroom, 1x sofa bed in the lounge-room.

Three-bedroom apartment contains: 1x queen bed in main bedroom, 2x single beds in second bedroom, 2x single beds in the third bedroom, 1x sofa bed in the lounge-room.

On request, a queen bed can be provided in the third bedroom of our three-bedroom apartments for an additional $10 fee.

How many bathrooms are in the two and three-bedroom apartments?

This is only one bathroom in both our two and three-bedroom apartments.

Are linen and towels provided?

Yes. We provide all linen and bath towels for up to six guests in all apartments.

All Master bedroom queen beds are made up.

Single beds have linen on the end of the bed for guests to make.

Sofa packs (which consist of 2x sheets & 2x bath towels) are available at reception for guests using the fold-out sofas at no extra charge.

Additional blankets are provided in the bedroom wardrobes.

Guests will need to bring along their own beach & pool towels.

What is included in each apartment?
  • Large open plan lounge, kitchen and dining area

  • Kitchen has a large single door fridge, full oven, stove, microwave, kettle, toaster, and Nescafe Dolce Gusto coffee maker 

  • Generous sized bathroom with shower, basin, toilet

  • Reverse cycle air-conditioning

  • Smart TV and DVD in lounge

  • Balcony or patio area with each apartment, including outdoor table and chairs

  • Shared guest laundry facilities with front loading washing machine, dryer

  • Iron and ironing board

  • Wi-Fi


Each apartment also includes:

  • Queen bed linen – bed made up by resort

  • Single beds and fold-out sofa linen - to be made up by guest

  • Bathroom towels supplied for all guests

  • Extra blankets

  • Dishwashing liquid, scour and cloth in kitchen

  • Our kitchens have an inventory list located inside the large kitchen cabinet door. We provide basic crockery, cutlery, utensils, pots, pans, chopping board, juicer, teapot, casserole dish, colander, containers, and electric fry pan.

  • A small selection of coffee pods, tea and sugar for short-stays

  • Small bathroom soaps and hair products for short-stays

  • Two-three rolls of toilet paper

  • One packet of washing powder for laundry

  • Vacuum, brooms, dustpan, mop, and bucket

What do I need to bring for my stay?
  • Food and milk as needed for length of stay

  • Beach and pool towels

  • Extra toilet paper for long stays

  • Laundry powder for long stays

  • Any specialist crockery, cutlery for children, or cooking tools such as woks etc. that you may require

  • Shampoos, conditioners, soaps, toothbrush and toothpastes for long stays
Where can I purchase extra supplies?

Seaside's reception can provide extra tea, coffee pods, laundry powder and bathroom supplies such as extra toilet paper for a small fee.

There is a small general store in Fingal Bay - the Friendly Grocer, 10 Market Street Fingal Bay - 2min drive or 10min walk.

The closest large supermarket is Woolworths, Cnr Stockton and Donald Streets, Nelson Bay - 10min drive.

Why isn't the accommodation serviced?

In order to keep our accommodation affordable for our guests, we do not offer a daily servicing of our apartments.

For long stays of a week or more, we are able to swap over towels on request, and can provide replacement sheets for guests to make up their beds with.

Guests are asked to tidy their apartments on check-out; and to strip beds and remove their rubbish from the apartment (into the resort's large bins as instructed).

We can offer a cleaning service on check-out for an additional fee (currently $82.50, but this may be subject to change).

Do I need to clean the apartment when checking out?
Guests are asked to tidy their apartments on check-out:
  • Wash and pack away dishes
  • Strip beds and place sheets and bath towels into the coloured linen bag provided
  • Remove any rubbish from the apartment (into the resort's large waste and recycle bins, located at the front exit, and at the side of the resort along Rocky Point Road).
How do I use my apartment safe?

If you are having trouble using the safe located in your apartment, please speak to our reception staff for further instructions.

Do you allow pets?

Sorry we do not permit dogs or other pets unless they are registered service animals. Paperwork will need to be sighted prior to check-in. 


What are the reception hours?

Our resort reception is opened 8:00am to 4:30pm Monday - Saturday except on Public Holidays 

What time is Check In?

Guests can check in from 2pm onwards.

Our reception is open until 4:30pm. For guests arriving after this time, or on Sundays, our reception staff will contact you with check-in information and you will be directed to collect your room key from our key safe outside of reception. 

What happens if I am running late?

Feel free to ring our reception on 02 4981 1533 to let us know.

If you haven't yet arrived by a certain time, the resort staff will send a text message (to your mobile number) with a CODE for our after-hours safe, keys, and a map to your room will be left inside.  If you have any questions at all don't hesitate to call. 

What if I need to contact reception after hours?
Prior to your arrival, we will email you your check in details and provide you with an After Hours contact number.
Where is the after-hours safe located?

Our after-hours safe is located on the lefthand side of our reception entry door. 

Making or changing a booking

How can I book to stay at Seaside Holiday Resort?

Guests can book directly with us by calling the reception on 02 4981 1533, or through the Book Now button on our website. 

Guest can book direct through their Affiliated Clubs website. 

Guests book through online travel agents such as, Expedia etc.

How can I get the best price?

Members of our affiliated clubs enjoy discounts of ~20-25% off full-priced accommodation when they book with us directly.

Visit our Rates & Specials page to view our accommodation prices.

To check if you are a member of one of our affiliated clubs, head to our home page and click on the Book Direct & Save button. 

If you aren't a member, simply join your local club and enjoy the benefits.



How do I apply a gift voucher or discount code when making a booking?

If you have a gift voucher, book directly through our reception on 02 4981 1533 and tell them the voucher number when booking. The voucher will need to be presented on arrival also.

For online promotions, enter the Promo code when you select your dates and start to place your booking, Promotional codes can only be used for online bookings made directly through our  Book Now button. Promotional codes & discounts can not be applied to existing reservations. 

Please note: Our gift vouchers and discount codes can't be applied to third-party bookings such as those made through, Expedia, Airbnb, or Groupon.

Can I purchase a gift voucher for friends or family?

Yes! Gift vouchers of any value are a great present. Contact the resort on 02 4981 1533 and we can customise vouchers for your special occasion.

Can I make a booking for more than one apartment at a time?

Yes! You can book as many apartments as you like when booking with us direct. 

Please note, if booking member rates, there must be a minimum of one club member staying in each apartment.

Bookings will be subject to our standard cancellation policy. 

Do you take Group and Corporate bookings?
Yes! Get in contact with our reception on 02 4981 1533 and we will be happy to help organise group and corporate bookings for you.
Can I change my holiday dates?

We allow changes to dates as per our booking Terms and Conditions.

Please contact our reception for further details on 02 4981 1533.

Club Holiday Resorts

Where are your holiday resorts?

Our Club Holiday Resorts are located in NSW:

  • Riverside Holiday Resort - Urunga

  • Seaside Holiday Resort - Fingal Bay

  • Haven Holiday Resort - Sussex Inlet
What is Club Holiday Resorts?

Our Club Holiday Resorts are owned and operated by the not-for-profit Federation of Community, Sporting, and Worker's Clubs.

We provide discounted holiday accommodation for the benefit of our Affiliated Club's members, although our accommodation is also available to the public.


How do I apply for the Member's Rate to enjoy accommodation discounts?
  • Check to see if you are already a member of one of our Affiliated Clubs by visiting: 
  • If you are not already a member, you can join any club you choose. Their membership fees start at ~$5 per year.
  • You will need to book with us directly to enjoy our membership rates via our reception or online.
  • If you are having trouble selecting a club, you can call our reception on 02 4981 1533 and they will offer to assist you.
How do I become a member of the Fingal Bay Sports Club?

You can sign up online at the time you make your booking with us by visiting:


Alternatively, when you arrive in Fingal Bay, visit the Fingal Bay Sports Club around the corner from our resort at 100 Rocky Point Road and let them know you wish to join.

Their membership packages (as of May 2023) are:




How many wheelchair-accessible apartments do you have?

We have six wheelchair-accessible apartments:

  • 4x two-bedroom 
  • 2x three-bedroom
How many downstairs accessible apartments do you have?

Of our 60 apartments, 41 are located on the ground-floor (this includes our wheelchair-accessible apartments).

When booking, please write a note when booking online, or let our reception staff know if booking by phone if you require a downstairs accessible apartment.

Is there anywhere nearby where I can hire specialised equipment?

Yes. Please visit our Accessibility page in our navigation menu above to locate nearby equipment hire services.

General Questions

Where is the nearest Visitor Information Centre (VIC)?

The Port Stephens Visitor Centre is located in nearby 60 Victoria Parade, Nelson Bay, which is a ten-minute drive from Seaside Holiday Resort.

Operating hours:
9:00am to 4:00pm Monday to Friday
10.00am to 2.00pm Saturday
Closed Sunday

P: 1800 808 900


How far away is Nelson Bay, Shoal Bay and Anna Bay?

There are plenty of nearby towns to visit near Fingal Bay!

  • Shoal Bay - 3 minute drive (2km)

  • Nelson Bay - 9 minute drive (6km)

  • Anna Bay - 20 minute drive (17km)

  • Newcastle - 66 minute drive (65km)
Where can I charge my electric vehicle?

Seaside has an EV Charging station located at the main resort entrance on Marine Drive, Fingal Bay.

The single charge point operates on a three phase service with two off street parking bays.

To access this service, you will require an account with the Charge N Go app.

Do you have more questions?

Feel free to contact us via phone or email and we will answer your queries.