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Find answers to our guest's Frequently Asked Questions

Frequently Asked Questions

Have a quick question that needs answering? Scroll down to view our frequently asked questions.

If you can’t find the answer you’re after, please contact us.

General Resort Information

What is self-contained accommodation?

Self-contained (or self-catered) accommodation means that the resort possesses all the facilities to enjoy a long stay, such as kitchen, bathroom, and laundry facilities.

Self-contained accommodation options are popular amongst families, or those wishing to stay in a comfortable home away from home; and is also a great option for those travelling on a budget.

What are the apartment sleeping configurations?

Our two and three-bedroom apartments and villas sleep up to six guests.

Two-Bedroom Apartment contains: 1x queen bed in main bedroom, 2x single beds in second bedroom, 1x sofa bed in the lounge-room.

Three-Bedroom Executive Apartment contains: 1x queen bed in main bedroom, 1x queen bed in second bedroom, 2x single beds in third bedroom.

Three-Bedroom Villa contains: 1x queen bed in main bedroom, 2x single beds in second bedroom, 2x single beds in third bedroom (upstairs).

Are linen and towels provided?

Yes. We provide all linen and bath towels for up to six guests in all apartments.

All master-bedroom queen beds are made up.

Single beds have linen placed on the bed for guests to make.

Linen and towels are provided for the fold-out sofas in the two-bedroom apartments.

Additional blankets are provided in the bedroom wardrobes.

Guests will need to bring along their own beach & pool towels.

What is included in each apartment?
  • Large open plan lounge, kitchen and dining area

  • Kitchen has a large single door fridge, full oven, stove, microwave, kettle, toaster, and Nescafe Dolce Gusto coffee maker 

  • Generous sized bathroom with shower, basin, toilet

  • Reverse cycle air-conditioning

  • Smart TV and DVD in lounge

  • Balcony or patio area with each apartment, including outdoor table and chairs

  • Shared guest laundry facilities with front loading washing machine, dryer

  • Iron and ironing board

  • Wi-Fi


Each apartment also includes:

  • Queen bed linen – bed made up by resort

  • Single beds and fold-out sofa linen - to be made up by guest

  • Bathroom towels supplied for all guests

  • Extra blankets

  • Dishwashing liquid, scour and cloth in kitchen

  • Our kitchens have an inventory list located inside the large kitchen cabinet door. We provide basic crockery, cutlery, utensils, pots, pans, chopping board, juicer, teapot, casserole dish, colander, containers, and electric fry pan.

  • A small selection of coffee pods, tea and sugar for short-stays

  • Small bathroom soaps and hair products for short-stays

  • Two-three rolls of toilet paper

  • One packet of washing powder for laundry

  • Vacuum, brooms, dustpan, mop, and bucket

What do I need to bring for my stay?
  • Food and milk as needed for length of stay

  • Beach and pool towels

  • Extra toilet paper for long stays

  • Laundry powder for long stays

  • Any specialist crockery, cutlery for children, or cooking tools such as woks etc. that you may require

  • Shampoos, conditioners, soaps, toothbrush and toothpastes for long stays
Where can I purchase extra supplies?

Additional supplies can be purchased from SPAR supermarket which is located in the main street of Sussex Inlet at 176 Jacobs Drive. 

For those who have booked a longer stay, there is a Woolworths Supermarket in Vincentia 30-minute drive from Haven.




Why isn't the accommodation serviced?

In order to keep our accommodation affordable for our guests, we do not offer a daily servicing of our apartments.

For long stays of a five-days or more, we are able to provide a swap of towels and linen for guests to make up their beds with. Please advise our office if you would like this service.

Guests are asked to tidy their apartments on check-out; and to strip beds and remove their rubbish from the apartment (into the resort's large bins as instructed).

We can offer a cleaning service on check-out for an additional fee (currently $82.50, but this may be subject to change).

Do I need to clean the apartment when checking out?

Guests are asked to tidy their apartments on check-out:

  • Wash and pack away dishes
  • Strip beds and place sheets and bath towels into the coloured linen bag provided
  • Remove any rubbish from the apartment (into the resort's large waste and recycle bins located at the entrance of the resort).

How do I use my apartment safe?

If you are having trouble using the safe located in your apartment, please contact our reception staff for further instructions.

When can I use the resort pool?

The Pool is heated, and available for your enjoyment 7 days per week from 8am to 9pm.

No glass allowed on the Pool area.

We kindly ask guests to wash their feet and rinse off all sand prior to using the Pool.

Does the resort have parking near each apartment?

There are allocated parking spots for one vehicle per apartment or villa, with additional unmarked spaces available prior to resort pool. 

Most parking spaces are next to each apartment, however the two upstairs apartment parking is located across from the building.

Parking along the driveways is strictly prohibited as this is a safety hazard for members and guests.

The resort has a 24-hour security monitoring service, however you are required to ensure you lock and secure your goods and belongings.

Is there parking for my boat or trailer?

The Resort has limited parking available, however please note parking of trailers or boats is NOT permitted beyond the resort pool.

Boats or trailers must be parked in the designated parking bays which are beyond the maintenance shed.

Parking along the driveways is strictly prohibited as this is a safety hazard for members and guests.

Do you allow pets?
As we are located within National Park, we cannot permit dogs or other pets unless they are registered service animals. Paperwork will need to be sighted prior to check-in. 


Where do I collect my keys from?

Apartment keys are collected from Real Property Agents.

Their office is located at 4-5/168 Jacobs Drive, Sussex Inlet.

Opening Hours:

Mon - Fri: 9am-5pm

Sat: 9am-1pm

Guests will be instructed how to access the after-hours collection box if arriving outside of office hours.

What are the reception hours?

Our resort reception at Real Property Agents is opened:

Monday - Friday 9:00am to 5:00pm 

Saturday - 9:00am - 1:00pm 

What time is Check In?

Guests can check in from 2pm onwards.

Our reception office at Real Property Agents 4-5/168 Jacobs Drive, Sussex Inlet is open until 5:00pm. 

For guests arriving after this time, or on Sundays or Public Holidays, our reception staff will contact you with check-in information and you will be directed to collect your room key from our after-hours key safe.

What happens if I am running late?

Feel free to ring our reception on 02 4441 2367 to let us know

If you haven't yet arrived by a certain time, the resort staff at Real Property Agents will send a text message (to your mobile number) with a CODE for our after-hours safe, keys, and a map to your room will be left inside. If you have any questions at all, don't hesitate to call. 

What if I need to contact reception after hours?

Prior to your arrival, we will email you your check in details and provide you with an After Hours contact number.

We have a resort cleaner who lives on site at Haven in Apartment 2.


What time is check out?

Check out is strictly 10am unless arrangements have been made for late departure.

What do I need to do prior to departure?

Guests are asked to ensure the Units are left clean and tidy prior to departure and that the dirty lined is placed in the linen bag provided.

Where do I put my rubbish?

General Waste and Recycling Bins are located at the entrance to the Resort and guests are kindly asked to ensure all garbage is placed in these bins on departure.

What happens if there is any damage to my Apartment?

Please report any issues or damage to the Real Estate prior to your departure.

Where do I return my key?

Keys are to be returned and placed in the security drop box at the Real Estate Office in town.

Making or changing a booking

How can I book to stay at Haven Holiday Resort?

Guests can book directly with us by calling the reception on 02 4981 1533, or through the Book Now button on our website.

Club members can book direct through their Affiliated Club's website. 

You can also book through online travel agents such as, Expedia, Groupon etc.

How can I get the best price?

Members of our affiliated clubs enjoy discounts of ~20-25% off full-priced accommodation when they book with us directly.

Visit our Rates & Specials page to view our accommodation prices.

To check if you are a member of one of our affiliated clubs, head to our home page and click on the Book Direct & Save button. 

If you aren't a member, simply join your local club and enjoy the benefits.



How do I apply a gift voucher or discount code when making a booking?

If you have a gift voucher, book directly through our reception on 02 4441 2367 and tell them the voucher number when booking. The voucher will also need to be presented on arrival.

For online promotions, enter the Promo code when you select your dates and start to place your booking. Promotional codes can only be used for online bookings made directly through our Book Now button. Promotional codes & discounts cannot be applied to existing reservations. 

Please note: Our gift vouchers and discount codes can't be applied to third-party bookings such as those made through, Expedia, or Groupon.

Can I purchase a gift voucher for friends or family?

Yes! Gift vouchers of any value are a great present. Contact the resort on 02 4441 2367 and we can customise vouchers for your special occasion.

Can I make a booking for more than one apartment at a time?

Yes! You can book as many apartments as you like when booking with us direct.

Please note, if booking member rates, there must be a minimum of one club member staying in each apartment.

Bookings will be subject to availability and our standard cancellation policy. 

Do you take Group and Corporate bookings?
Yes! Get in contact with our reception on 02 4441 2367 and we will be happy to help organise group and corporate bookings for you.
Can I change my holiday dates?

We allow changes to dates as per our booking Terms and Conditions.

Please contact our reception for further details on 02 4441 2367.

Club Holiday Resorts

Where are your holiday resorts?

Our Club Holiday Resorts are located in NSW:

  • Riverside Holiday Resort - Urunga

  • Seaside Holiday Resort - Fingal Bay

  • Haven Holiday Resort - Sussex Inlet
What is Club Holiday Resorts?
Our Club Holiday Resorts are owned and operated by the not-for-profit Federation of Community, Sporting, and Worker's Clubs.

We provide discounted holiday accommodation for the benefit of our Affiliated Club's members, although our accommodation is also available to the public.
How do I apply for the Member's Rate top enjoy discounts on accommodation?
  • Check to see if you are already a member of one of our Affiliated Clubs by visiting:

  • If you are not already a member, you can join any club you choose. Their membership fees start at ~$5 per year.

  • You will need to book with us directly to enjoy our membership rates via our reception or online.

  • If you are having trouble selecting a club, you can call our reception on 02 4441 2367 and they will offer to assist you.

Do you have an Affiliated Club nearby that I could join?

Sadly, we don't yet have an affiliated club in Sussex Inlet, however we would love to sign a nearby club up!


How many wheelchair-accessible apartments do you have?

We have two wheelchair-accessible apartments at our resort located on the ground-floor of the double story apartment block.

These apartments have wheelchair friendly ramp access and wide front door, spacious bathrooms with a roll-in shower, handrails and a seat, and open plan lounge, dining and kitchen specially designed for guests with access needs.

How many downstairs accessible apartments do you have?

We have 10 ground-floor accessible two-bedroom apartments with sliding door entry that connects to the undercover parking spot with a small lip/step.

We also have one three-bedroom Villa (#10) with ramp access to the front door that may be suitable for guests sleeping in the downstairs bedrooms. Please note that we can't always guarantee availability, so best to speak to our reception when making your booking.


General Questions

How far is Haven out of town?

Haven is only a five-minute drive to the shops in Sussex Inlet, or you can take the walking track that runs alongside the inlet bringing you to the Alamein Caravan Park, which will take you approximately 30-minutes or so depending on your destination.

Where is the nearest Visitor Information Centre (VIC)?

Sussex Inlet doesn't have its own VIC, although its visitor guide can be downloaded at: 


The closet VICs can be found at:


Shoalhaven Entertainment Centre Foyer, 42 Bridge Road, Nowra NSW 2541

(02) 4421 0778



Civic Centre, Princes Highway Ulladulla NSW 2539

(02) 4444 8820



Woollamia Rd, Huskisson NSW 2540

(02) 4441 5675

Opening Hours: 10am till 4pm




How far away are Nowra, Huskisson, Ulladulla, Milton, Mollymook, Berry and Kangaroo Valley?

Sussex Inlet is a short drive to many incredible tourist destinations close by, giving you lots of opportunities to enjoy a day trip and explore Shoalhaven.


The below times are average drive times from Haven:

Huskisson, Jervis Bay - 30mins (35kms)

Milton - 35mins (40kms)

Nowra - 40mins (45kms)

Mollymook - 40mins (45kms)

Ulladulla - 40mins -(46kms)

Berry - 55mins (64kms)

Kangaroo Valley - 70mins (68kms)

Is there a beach at Sussex Inlet?


Sussex Inlet Beach is a five-minute drive from Haven (and just six-minutes from town), however, there is a small beach along the inlet at Haven if you want to access the water at your accommodation.

Can I access the inlet to use my kayak or SUP at Haven?

The bank to the inlet at Haven is quite steep, and often gets eroded away in wild weather, so we generally don't suggest accessing the water at the resort with your craft, unless it is lightweight enough to carry and still be able to keep your balance down the bank.

There are many places to launch your craft in town though, and Sussex Inlet is the perfect destination for those who want to get out on the water.

Do you have more questions?

Feel free to contact us via phone or email and we will answer your queries.