Accessible Guest Accommodation & Facilities
Haven Holiday Resort Sussex Inlet
Haven Holiday Resort Accessibility Statement
At Haven Holiday Resort – Sussex Inlet, we aim to ensure that everyone’s stay is as enjoyable as possible. We are committed to providing suitable access for all our guests, whatever their individual needs. In this statement, we aim to accurately describe our facilities and services to give you the confidence to book the right accommodation to suit your specific requirements.
We are located in the Conjola National Park, certified assistance animals are permitted. No other animals are permitted for any reason.
Our on-site maintenance manager has basic sign-language skills, we can also provide pen & paper to help with the exchanging of information. All our TVs have closed-caption capabilities.
Our maintenance manager lives on-site and is available 24 hours. Please see Tim in Unit 2, should you be requiring any assistance, or contact him on 0450 330 654.
Haven Reception Area
Keys for our Holiday Units are collected from the Real Property Agents office located at 4-5/168 Jacobs Drive, Sussex Inlet.
Before your stay, you will be emailed maps and arrival instructions to ensure that you know where and when keys are available.
There is street parking directly outside the office on Nielson Road, or a public parking area at the rear of the office with a designated wheelchair parking spot.
The office entrance is flat with automatic double door opening for wheelchair access.
Haven Holiday Resort Parking
Our two designated wheelchair accessible apartments are located on the bottom level of the four x apartment block and have spacious undercover parking spaces next to each apartment that measure 2.95m in width with a height clearance of 2.3m.
There is ramp access to the apartment entrance, and adequate drop off space at the front of the apartment block.
All of our two-bedroom ground-floor accessible apartments come with one undercover parking spot next to the sliding door access. There is additional parking located throughout the resort for vistors and extra vehicles.
The two wheelchair-accessible apartments (11 & 12) and two upstairs two-bedroom apartments (14 & 15) feature ramp access into the foyer of the apartment block.
The wheelchair accessible apartments feature flat entry via the extra-wide front door and sliding doors at lounge and master bedroom via the front decking.
Haven's ground-level two-bedroom resort apartments are accessed via the sliding door entry that connects to the undercover parking spot. There is a small lip/step at the entrance.
Haven's three-bedroom Villa #10 has accessible ramp access with two of the three-bedrooms located on the ground-floor. We recommend calling reception directly to book this one.
Unfortunately, our Villas #11 & #12 have stairs into the front entrance, as does our Executive Residence, so we do not recommend these to our guests with accessibility needs although they will still be suitable for many parents with small children and prams.
Guest Pool Area
Our pool area is a friendly, inviting and accessible space, with wide openings and ramp access into the pool area.
We also have a portable lift-chair available should you require help to get into or out of the pool. See our on-site maintenance manager or phone our office to arrange this service.
The pool has three small steps to enter. We are currently in the process of installing a handrail to make it more accessible to guests when entering and exiting the pool.
Guest Living & Bedrooms
Our two-bedroom apartments feature open-plan kitchen, dining, and living rooms.
The main bedroom has a queen-size bed, and the second bedroom has two single beds.
The lounge in the living room can be converted into a fold-out queen-size sofa bed which has an innerspring mattress.
We offer two wheelchair-accessible and 10 ground-floor accessible apartments.
Our 10 accessible apartments have a small step into the front door, these units are fitted with safety rails in the shower.
Our three-bedroom Villas feature an open plan living, diving and kitchen and have two bedrooms downstairs, master with queen bed and the second with two singles. There is a third bedroom located upstairs with two single beds. Only Villa #10 is accessible with an access ramp to the entrance so you will need to call our reception to specifically request this. Our Villas are also located atop the hillside, so may not be suitable for those with mobility concerns who wish to access the children's play area or pool which are nearer the two-bedroom apartments at the lower end of the resort.
Our two wheelchair-accessible bathrooms have both grab rails near the toilet and in the shower. The shower area is on a level, self-draining floor, free of hobs and sliding tracks, and is a clear space of 1.2 × 1.2m. Clearance around the wash-basin is over 1.1m. The shower-head is extendable and the fittings and fixtures can be reached from a seated position. There is no bathtub.
The two-bedroom ground-floor accessible apartments are spacious with glass door to shower and no bathtub.
Should you have any questions at all, please contact our booking office on 02 4441 2367, we would be more than happy to assist.